Referral Specialist, Health Care

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Full-time role: 40 hours per week.

Shift/Schedule: Monday-Friday from 9am-6pm EST. Holidays: Must be available to work at least 2 holidays per year, with additional holiday coverage when needed based on business needs.

As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or referral source to promote the continuity of care. You will be responsible for data collection and documentation, compliance, and follow up on the initial referral process and decision.

Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.

Monitor email for request to pull referrals from all applicable referral systems. Communicate with branch, sales, and leadership by email or phone for status updates and referral decisions.

Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices.

High School Diploma or its equivalent

Comprehend and apply principles of basic math while analyzing data and generating reports

Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams

Must read, write and speak fluent English

Approximate percent of time required to travel: Experience processing incoming referrals using eReferral portals and EPIC systems

1 or more years customer service or other healthcare related experience; preference working in a home health environment

Knowledge of the issues related to the delivery of home health services

Working knowledge of Medicare enrollment and guidelines governing home health agencies

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

This position is subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-02-2026

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options Centerwell