Part-Time Head of Operations

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

Work effectively with store management and store crews

Supervise the store's crew through assigning, directing, and following up of all activities

Effectively communicate information both to and from store management and crews

Customer Service

Assist customers with their questions, problems, and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)

Maintain customer/patient confidentiality

Merchandise/Presentation

Price merchandise

Stock shelves

Support the planning, execution of displays, signs, and inventory of weekly, promotional, and seasonal merchandise

Support the planning, execution of display and maintenance of off-shelf merchandise

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills

Advanced communication skills, supervision, and influencing skills

Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

24

Time Type

Part time

Pay Range

$16.50 – $24.00

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

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