Head of Operations & Business Management

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Our Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.

Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates

Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes

Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers

Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity

Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis

Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)

Partner with other managers to share best practices across shifts and the network

Bachelor's degree highly preferred

• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.We never outsource, ensuring quality and consistency.

Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.

We believe in honest, long-term partnerships. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

We handle the logistics so our merchants can focus on what they do best—growing their business.

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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