Front Desk Receptionist and Administration

Why Work at Aloft Dallas Downtown?
At Aloft Dallas Downtown, we're not just a place to stay, we're a destination where energy, style, and innovation come together. Set in a historic building in the heart of downtown, our hotel combines bold design, a vibrant social scene, and the spirit of modern hospitality.
With spacious loft-inspired guest rooms, buzzing common spaces like the WXYZ bar, and a location steps from Dallas's top attractions, every role here is part of creating an unforgettable guest experience. From front desk to food & beverage, each Experience Curator helps bring our dynamic vibe to life.
If you thrive in a fast-paced, creative environment where individuality is celebrated, Aloft Dallas Downtown is where your journey begins.
Front Office Position
Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Maintain confidentiality of all guests and hotel information
Actively participate in ongoing training.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Knowledge of hotel facilities and features.
Knowledge of area and surrounding communities.
Customer Service experience preferred.
May include crowded office setting or "close quarters". General office environment with limited physical activity.