Client / Customer Care Rep

Join the Benjamin Franklin Plumbing Team!

Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Updates clients accounts with proper information

Outbound calling to customers for service reminders

Light email marketing and online marketing duties

Light administrative duties

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Proficiant with Service Titan CRM

Proficiant in Excel

Experience working within a franchise system or Plumbing and Trades Industry

Marketing content creation and execution (online and email)

Compensation: $18.00 per hour

Our team members are the most valuable assets in our organization. Our scheduling is flexible. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.