Front Desk Receptionist (Hourly, Full-Time)

About Four Seasons:
Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Four Seasons Hotel Westlake Village is seeking an Front Desk Agent , where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service
One + years experience working within a luxury hotel or similar environment is considered an asset
Cross cultural sensitivity, and customer service orientation
Hourly Range: $23.07
Health Insurance - Medical, Dental & Vision
Complimentary stays at Four Seasons Worldwide
Employee Assistance Program
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Full time position
Ability to cover overnight shifts when needed

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -