Head of Programme Management

Manage Others Yes

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Productiv is a high-performance third-party logistics (3PL) company specializing in kitting, assembly, and omnichannel fulfillment for some of the biggest consumer brands in the country. Nine of every ten of our clients are billion-dollar brands. We run 14 operations nationwide, with our Dallas-Fort Worth campus serving as one of our flagship hubs — and we're growing fast. We are seeking a Program Manager at our Dallas-Fort Worth (DFW) location to own the account coordination function across every Productiv site in the region. Reporting to the Regional Operations Manager, you'll lead, develop, and hold the Account Coordinator (AC) team to a consistent standard while serving as the single point of ownership and escalation for account coordination across the region. This is a hands‑on regional leadership role that combines people management, customer program ownership, and multi‑site presence — making sure our customers are well‑served, our coordinators are well‑supported, and the function operates as a consistent, scalable program at the local level.

Requirements Lead the regional account coordination function — including hiring, onboarding, training, performance management, and development of all Account Coordinators across DFW sites

Own AC workload distribution and account assignments across the region — matching capacity and skill to account needs, surfacing imbalances early, and adapting coverage as account requirements change

Apply Productiv's account management pricing tiers consistently across the region, monitor scope creep, and partner with site leadership to keep program economics healthy and account profitability visible

Own the regional account coordination scorecard and KPIs — tracking team performance, customer service levels, escalation volume and resolution, and reporting regularly to the Regional Operations Manager and leadership

Serve as the single point of escalation for account coordination in the region — coordinating QBR prep, surfacing customer risks before they hit, and partnering with the Program Manager in the Charlotte region to maintain cross‑regional consistency

Qualifications Minimum 3 years of people management experience with a track record of leading teams of 5+ direct reports, ideally in customer‑facing account management, client services, or operations

Strong people leadership instincts — coaching and developing team members, holding a team to a consistent standard, and guiding the team toward solutions rather than solving for them

Comfort with workload planning, capacity management, and using data and KPIs to manage team performance and account economics

Excellent customer communication and program‑management skills, sound judgment on when and how to elevate issues, and willingness to be on‑site across the region's locations (estimated 25-40% travel)

Schedule Monday-Friday, 6:00 AM - 3:00 PM core hours, with flexibility for team and customer demands; Health, dental, and vision insurance

Paid time off (PTO) and holidays

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