Head of Operations & Business Management

OPERATIONS MANAGER# Amarillo Careers## OPERATIONS MANAGERApply: Municipal Court: Full time: Posted Yesterday: End Date: November 13, 2026 (22 days left to apply): JR3360**JOB TITLE:**Operations Manager**JOB CLASS NUMBER:**MGT117**PAY GRADE:**G15**FLSA STATUS:**Exempt**BUSINESS UNIT NAME:**Municipal Court/1305**REPORTS TO:**Director of Court Services**SUPERVISORY WORK:**Supervises**SALARY:** $53,854.00 per year **SUMMARY**Under the general supervision of the Director of Court Service/Court Administrator, this position acts as Court’s Operations Manager and is responsible for managing activities and personnel within the Court and the direct supervision of the court compliance campaign as well as court collections, and data entry staff within the court. Serves as back up to several departments or divisions within the Clerk's office and is a member of the Municipal Court’s Administration team.**ESSENTIAL RESPONSIBILITIES**· Manage daily court activities and resolve operational problems as they arise.· Prioritize projects and work activities and monitors these for compliance.· Maintain setup for automated court scheduling system, including text messaging and case management processes. Including monitoring and making recommendations regarding system enhancement and/or problems* In conjunction with the Director and/or Assistant Director, work closely with all software vendors and assure that the courts needs are being met and to troubleshoot any issues encountered with PCs or software's used.* Oversees the Court Compliance Collections department.* Troubleshoot and respond to citizen and staff inquiries.* Serves as part of the weekend arraignment team, working on a rotating schedule including some holidays.* Managerial responsibility in the hiring, promoting, counseling, recommending disciplinary actions, conducting evaluations, and training of court staff.* MINIMUM REQUIREMENTS**Requires a bachelor’s degree in business administration or related field and minimum of two years of supervisory experience or a Texas Municipal Court Clerk I Certification with five years of court experience and two years of supervisory experience. Texas Municipal Court Clerk II Certification, required within four years of hire. KNOWLEDGE, SKILLS, AND ABILITIES*** Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.* Proficient with Microsoft office software, including Microsoft Word or Microsoft Excel.* ADA PROFILE**Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at View phone number on click.appcast.io.

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