Full Time - Client Services Rep

Full-Time Client Advisor, Vilebrequin Tysons Galleria

#Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. Immediately welcome customers and proactively offer assistance.
Provide a dynamic service presence to each location.
Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
Help foster a welcoming, fun, encouraging and energetic customer environment.
Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
Study and communicate collection details while assisting clients.
Ensure the customer wish list is always current with customers being notified when product arrives.
Exceed individual Key Performance Indicator (KPI) targets: Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
Adhere to all corporate customer service policies.
Demonstrate effective communication with customers, coworkers, and managers.
Support Store Operational Excellence

Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
Execute correct POS processes including proper cash handling and opening/closing the registers.
Adhere to all operational policies and procedures.
Ability to understand a customer's concerns and quickly determine solutions with limited
supervision.

High School Diploma/Equivalency Required.
2-3 years of experience in a customer-facing role with a focus on sales, preferably in a
luxury or a hospitality setting.
Passion for luxury product with an appreciation for design
Ability to generate customer delight
Client-oriented with an excellent sense of service quality (go the extra mile spirit)
Ability to work a flexible schedule based on business needs, which includes mornings/evenings, weekends and holidays

Languages: Foreign Languages a plus

Routine standing for duration of shift (up to 8 hours)

Medical, Dental, and Vision insurance
Weekly Sales Bonus Structure
Tax-free commuter benefits
Mental Wellness Apps (Headspace)
2001 International DriveSuite 1222, McLean , Virginia 22102 , United States

#