Temporary Liability Claims Adjuster I

Join Our Team as a Claims Intake Specialist!

Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking a Claims Intake Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.

Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.

Claims Administration: Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.

Customer Support Excellence: Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.

Adapt and Assist: Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.

Education: High School Diploma or equivalent required.

Prior experience in a claims environment, specifically first notice of loss or call center operations.

Customer Focus: Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.

Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.

Insurance Knowledge: Familiarity with claims processes, policy documentation, and standard insurance terminology.

multilingual abilities are a plus.

Comprehensive Benefits: Full medical, dental, vision, life insurance, company‑paid short/long‑term disability, 401(k), and tuition assistance.

Career Growth: Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture.

Thrive in a fast‑paced, collaborative setting that values initiative, accountability, and customer‑first thinking.

Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects ( If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at View email address on click.appcast.io Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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