Customer Service Plumber

About the Role: As a Residential Service Plumber, you will be the face of our company, providing expert plumbing services to our valued residential customers. Your skills, knowledge, and passion for customer satisfaction will play a vital role in ensuring that our customers' plumbing needs are met with excellence. We keep on growing because we only hire the best, and our customers love us for it.. How it feels to have customers rave about you and demand that you're the only technician that works in their home. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
We Win Together, Today Not Tomorrow, Performance Not Politics
Performance Pay directly tied to results - Get what you deserve
Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
Secure your financial future - 401(k) with company match
We invest in your future - leadership training that directly results into bigger career opportunities
Service Plumber Key Responsibilities:
Perform a wide range of residential plumbing services, including installations, repairs, and maintenance tasks.
Diagnose plumbing issues accurately and provide efficient solutions to meet customer needs.
Install, repair, and maintain plumbing fixtures, pipes, valves, faucets, and water heaters.
Conduct thorough inspections of plumbing systems and identify potential problems or areas for improvement.
Collaborate closely with customers, actively listening to their concerns and providing expert advice and recommendations.
Ensure all work is performed in compliance with industry standards, local codes, and safety protocols.
Document services performed, materials used, and time spent on each job accurately and efficiently.
Maintain a clean and organized work area, ensuring proper handling and storage of tools and equipment.
Deliver exceptional customer service, addressing customer questions and concerns with professionalism and empathy.
Foster positive relationships with team members, providing support and assistance as needed.
Embrace a teamwork-oriented approach, collaborating with colleagues to ensure seamless project execution.
Uphold company values and policies, consistently representing the company in a professional and ethical manner.
Service Plumber Qualifications:
Proven experience in residential plumbing services, including installations, repairs, and maintenance.
Solid understanding of plumbing systems, fixtures, and materials.
Excellent customer service and communication abilities.
Detail-oriented with a focus on delivering quality workmanship.
Service Plumber Interpersonal Qualifications:
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Through our mission to develop people, we provide career coaching for those who desire to move out of the field and into various roles including management, sales, or technical training.
Hers and His has been recognized as a National Service Excellence Award winner, and consistently maintains an A+ rating with the Better Business Bureau.
Hers & His is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.