Head of Operations & Business Management

The Director of Operations is responsible for providing leadership and direction to the overall performance of the warehouse/distribution center to ensure that business operations are executed efficiently and effectively, accomplish the goals/objectives/operational metrics, and achieve excellent customer service. The Director of Operations will be expected to achieve cost-efficient labor management results and lead cross-functional and multi-level teams to drive the business. In addition, the Director of Operations will be responsible in executing warehouse performance objectives, strategic planning, continuous process improvement, and support employee relations.

and identify, implement and monitor key business metrics to drive effective cost- effective results, and to achieve customer requirements.

Manage strategic, continuous improvement processes and cross-functional projects, including the measurement of progress and business impact.

Provide leadership through effective communications, coaching, training, and development.

Direct activities to support our budget requirements and work toward achieving the goals and objectives to meet business profitability and growth.

Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.

Establish excellent customer relations and ensure that the account receives the highest level of support and service.

Establish excellent customer relations and respond to customer requests and inquiries in a timely manner.

Establish a safe work environment and ensure compliance with company safety standards and Cal-OSHA/OSHA regulations. Manage programs for maintaining company standards of housekeeping, maintenance, security, and safety of equipment and facility in a manner that assures their most efficient operation.

Hold leadership team accountable in accomplishing the established goals and objectives, including administering performance evaluations and disciplinary processes to ensure a productive work environment.

Contributes to the formulation and administration of company policies, budgets and development of long-term strategies, goals and objectives.

Reviews analyses of activities, costs, operations, WM systems, and forecasts data to determine facility progress toward stated goals and objectives.

Reviews all warehouse equipment purchases and leasing contracts.

Communicates regularly with facility management and employees.

Establishes and frequently reviews developmental action plans that promote positive growth for the individual and strengthens succession planning initiatives.

Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.

Ability to effect change and implement new ideas to support business operations.

Proven effective leadership experience in managing senior managers and non-exempt employees.

Knowledge of distribution and compliance

Have exemplary customer service skills.

Disciplined planning and organizing skills.

Ability to work in a fast-paced environment and be flexible.

Use a computer for tasks such as communicating via email and preparing reports and work schedule.

Review and analyze data and information.

Comply with all Company policies and procedures

Strong knowledge of Logistics and Supply Chain Management on operational, tactical and strategic level.

Highly analytical with in-depth understanding of business, IT and process requirements.

Willingness for extensive business travel when needed during assigned projects

The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity.

Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.

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