Full-Time Health Advocate

ABOUT MATTER HEALTH Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. Total Healthcare. ABOUT THE ROLE The Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey.
Working alongside a Nurse Practitioner (NP), you’ll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need.
This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations.
WHAT YOU’LL DO Build trusted, lasting relationships with older adults living in assigned communities

Serve as the primary community representative for Matter Health

Support patient outreach, enrollment, scheduling, and ongoing engagement

Conduct in-person outreach, phone calls, and community events to connect with patients

Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams

Identify barriers to care and connect patients with appropriate community resources

Maintain accurate documentation in Salesforce and Athena

Help improve patient retention and overall healthcare access within assigned communities

WHAT WE’RE LOOKING FOR 1-2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or another relationship-focused role

Passion for serving older adults and underserved communities

Outstanding communication and relationship-building skills

Comfort working independently in a field-based environment

Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus

Bilingual Spanish proficiency is a plus

Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.
Total Healthcare. WORKING AT MATTER HEALTH We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Medical, dental, and vision coverage

Employer-paid life and disability insurance

Access to Matter Health’s in-person and virtual care services

Financial Security
Access to financial wellness resources and support

10 paid company holidays

Eligibility is based on full-time employment status. EQUAL OPPORTUNITY EMPLOYER Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace.