Field Service Engineering

The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.

Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.

Perform all mechanical, electrical, electronic and optical tuning and setup.

Analyze, evaluate and diagnose equipment; Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.

React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.

Address customer complaints and if necessary, escalate to appropriate stakeholders.

Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.

Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.

Assist with training and development of new Field Service Engineers, as requested.

Instruct and train customers on operation of machine, utilization and required maintenance of the systems.

Manage and control tools, test equipment, technical documentation and other assigned equipment.

Promote a “Safety First” culture throughout the company, our customers, and our industry.

An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.

Relevant knowledge of electronics/electrical assembly and wiring.

Strong understanding / knowledge of electronics and electrical assembly and wiring.

Assist and support customers in a professional manner

Ability to establish and maintain effective working relationships with customers, internal and external associates and management

Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.

Competent with Microsoft Office – Word, Excel and Outlook

A positive attitude with a strong customer service mindset.

Two plus years’ experience in field service and customer support.

Two plus years’ experience in PC building, repairing and diagnostic testing.

Two plus years’ experience in installing software on PC’s.

Experience with packaging and or printing machinery a plus

Experience engaging with customers in a service delivery environment

Experience in electronic system troubleshooting a plus.

Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.

Working knowledge of basic test equipment such as oscilloscopes and voltmeters.

Knowledge of computer hardware and configurations.

Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.

Ability to work in an open office environment as well as industrial customer worksites.

Travel:

Willing to travel for at least 70% of the time, domestic and internation travel based on a flexible schedule; includes weekends and/or holiday travels.

Ability to obtain a passport.

S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $26.00 to $35.00 per hour . Comprehensive medical, dental, and vision plans with 100% employee premium coverage

• 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
• Up to 4 days of paid bereavement leave to support employees during personal loss
• Employee Assistance Program supporting mental, emotional, and financial well-being
• Inclusive culture that values diversity, well-being, and teamwork
• Global career growth opportunities with strong internal promotion record

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.