Salesperson for Retail Sales

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.

Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.

Represents Coach as a brand ambassador.

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers.

Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.

Cross‑sels and encourages beneficial product add‑ons that relate to the customer’s shopping needs.

Sensitive to customers’ needs and tailors approach by reading cues.

Attends to the unique and individual shopping needs of each customer.

Works with multiple customers simultaneously and breaks away as appropriate.

Follows up with customers consistently and genuinely to influence/close the sale.

Flexes personal selling techniques to contribute to overall store financial results.

Builds lasting and loyal relationships with customers.

Leverages Coach’s tools and technology to support relationship building and clienteling efforts.

Fosters an environment of teamwork, trust and collaboration with internal and external customers.

is adaptable and flexible to changing business and store needs.

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

Maintains a clean and tidy selling floor at all times.

Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.

Replenishes inventory on sales floor as needed.

Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organisational standards as it relates to product both in the stockroom and on the sales floor.

Supports cash‑wrap when needed to process purchases, returns and exchanges.

Efficiently processes customer transactions: purchase, return, exchange, found order etc.

Effectively helps to prepare store by organising functional areas, performs routine cleaning, maintains strong organisational standards and maintains visual merchandising expectations.

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Education: High school diploma or equivalent; Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.

Ability to communicate effectively with customers and team. Ability to manoeuvre the sales floor, sales shelves and stockroom; Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

can shift gears comfortably; can comfortably handle risk and uncertainty.

quickly grasps the essence and the underlying structure of anything.

pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; Building Effective Teams : Blends people into teams when needed; Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county and state regulations.

Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. S Store Compensation & Benefits.

Asset Protection, Retail Sales, Brand Ambassador, Merchandising, Outside Sales, Retail, Marketing, Sales

parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

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