Customer Service Officers

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Client Service Specialist

As a Client Service Specialist, you will serve as a primary contact and Level 2 support resource for small and medium-sized business portfolio merchants. You will work across internal teams and directly with clients to resolve issues, support retention, and increase product and service adoption. Your work helps strengthen client satisfaction, improve portfolio performance, and support revenue growth through retention and deeper solution penetration.

Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth

Educate clients on products, reporting, self‑service tools, and relevant industry information to support effective platform use

Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons

Maintain accurate and current client records, including contract details, communication logs, and product matrices

2+ years of experience in customer service, sales, business development, relationship management, or a related client‑facing function

Experience maintaining accurate customer records, account documentation, and communication tracking in business systems

Ability to analyze portfolio performance, interpret business trends, and communicate findings to clients in a clear and actionable manner

Agents may need to come into the office for training, meetings or onsite activities but will work from home. Monday - Friday hours of operations are 8:00-6:00pm EST. Shift will be based on business need.

High school diploma, General Educational Development (GED), Associate degree, or equivalent combination of education, related experience and/or military experience

Experience supporting small to medium-sized business clients in a multi-product environment

Knowledge of Fiserv products, platforms, systems, and operational processes

This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role requires use of a computer and audio equipment.

Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Fuel Your Life program to support your physical, financial, social, and emotional well‑being.

Paid holidays and generous time away policies.

No‑cost mental health support through Employee Assistance Programs.

Eight Employee Resource Groups to foster a collaborative culture and expand your network.

Unparalleled professional growth with training, development, and internal mobility opportunities.

Medical, dental, vision, life, and disability insurance options available from day one.

Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

Tuition assistance and reimbursement program.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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