Customer Service Officers

Service Advisor
Location: St. Charles, MO

Primary Responsibilities

Provide postproduction customer warranty and support to customers by opening and managing service tickets to completion.

Coordinate internal or external vendors to perform service and/or repair work across the US.

Handles the administrative tasks of the project including maintaining project management documents with clients and internal processes.

Researches and submits estimates/proposals.

Facilitates discussions and conducts meetings to address issues.

Document and track non-conformances or warranty issues into the Quality database.

Coordinates the project schedule, monitors deadlines, and provides weekly status updates to management to ensure projects are completed on‑time and within budget.

Provide technical support and basic troubleshooting information to field teams.

Document and provide customer feedback to internal departments. (Production / Engineering / Project Management)

Ensure resources are available for the project team including documentation, supplies, and subcontractors.

Develop method of customer acceptance for external service work provided.

Collaborate with Purchasing to develop national support networks.

Be knowledgeable of and cross‑train on Quality System Requirements.

Additional evening and/or weekend hours may be required to meet customer needs.

Required Skills

High School Diploma or equivalent and 2+ years of customer service experience in the manufacturing, automotive, trucking, or related industry.

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to be flexible and multitask in a sometimes‑ambiguous working environment.

Ability to build and maintain customer relationships.

Take initiative to communicate and solve problems.

Willing to learn and grow.

Willingness to provide instruction to other employees.

Maintain a positive attitude towards customers and team members.

Ability to learn and provide basic troubleshooting skills to support customer service issues in the field.

Must demonstrate a consistent and stable work history, along with strong verbal and written communication skills.

Preferred Qualifications

Must be able to display mechanical aptitude and use basic hand tools such as a tape measure, level, drill, etc.

Knowledgeable of automotive and trucking parts.

Physical Requirements

Sitting, standing, and walking in office, warehouse and manufacturing environments.

Ability to climb in and out of trailers, scaffolding and up ladders.

Ability to bend, lift, and position self to move about the office, as needed.

Required to stand, walk, and use fingers and hands.

Vision abilities required by this job include close and/or color vision, and ability to adjust focus.

Ascend/descend on ladders and move around within custom mobile solutions.

Must be able to position self to move, bend, and lift up to 50 lbs.

Must have the ability to hear and respond to auditory signals, distinguish tones and pitches in equipment, and use hearing protection during specific tasks.

Benefits

Competitive compensation.

Career development opportunities.

Benefits including but not limited to Medical, Dental and Vision.

401(k) Match and Much More!

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

#J-18808-Ljbffr Craftsmen Industries, Inc.