Help Desk Support/Technical Support - Remote

Job Type Full-time
Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.
What You’ll Do The Help Desk Specialist is the face of IT at Whisker. This position interacts with every individual in the company - from Marketers to remote Customer Experience Agents to the CEO - and must provide a great experience during every interaction. This position is responsible for configuring hardware and software, onboarding and offboarding, troubleshooting technical issues, and ensuring every person at Whisker is able to operate at their fullest.
Continuously expands technical knowledge, tackles new challenges, and delivers exceptional service to all team members
Administers and supports Windows and macOS endpoints, including updates, patching, and troubleshooting
Provides timely front-line technical support and issue resolution
Manages Active Directory, including user access controls and organizational units
Oversees and optimizes the full lifecycle of corporate hardware and software assets to ensure visibility and compliance
Provisions new workstations, laptops, peripherals, and accounts for employee onboarding
Collaborates with multi-site IT teams to support and strengthen ITIL-based processes and service delivery
Diagnoses and resolves hardware and software issues across Mac and PC environments for both on-site and remote team members
Provides guidance and training to team members on systems, tools, policies, and best practices
Performs basic administrative tasks including password resets, account unlocking, and access management
Manages IT Asset inventory and software catalog, including tagging, tracking, recording periodic maintenance, and makes suggestions for recycling and replenishment
Supports additional initiatives and responsibilities as needed
What You’ll Bring Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience
3+ years of experience provisioning and supporting Windows and Mac endpoints
3+ years of experience administering Google Workspace Enterprise environment
Self-motivated with a high level of initiative and the ability to inspire and support others
Customer-focused mindset with a friendly, service-oriented approach
Comfortable working in a pet-friendly office environment (cats and dogs)
Experience supporting Windows Server environments
Experience with virtualization platforms, backup solutions, and network security practices
Experience managing cloud environments (AWS, Azure, GCP, Oracle, etc.)
Experience with endpoint and fleet management tools (e.g., Working knowledge of networking concepts and equipment, including OSI model principles and platforms such as Meraki, Palo Alto, and HP
Apple Device Support Certification or equivalent experience supporting macOS environments
Premium Medical/Dental/Vision insurance
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Continuing education Support
On-site gym with Peloton
While Whisker is an AI-forward organization, we will not ask you to interview with an AI agent. We ask that you refrain from using an AI tools during any interview.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

#