Part-Time Temporary Front Desk Receptionist (Afternoon Shift)

Front Desk Agent

C. is looking for a Front Desk Agent to join our team! Nestled in the heart of Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality.

Hourly Pay: $23.00-$24.00 per hour

Schedule: Part-Time. Flexible availability is required for this position to include evenings, weekdays, weekends and holidays.

Front Desk Agent Overview: Responsible for assisting and elevating the overall guest experience and satisfaction of our guests. Provide information and assistance to all guests and visitors. OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Resolve guest complaints, ensuring guest satisfaction.

All hotel features/services, hours of operation.

Daily house count and expected arrivals/departures.

Promote positive guest relations to all individuals approaching the Front Desk.

Set up accurate accounts for each guest checking in according to their requirements.

Document all guest requests, complaints or problems.

Document and confirm reservations and cancellations.

Resolve discrepancies on the room status report with Housekeeping.

Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.

Experience: Previous experience as a Front Desk Agent, preferably in a luxury hotel.

Education: High school diploma or equivalent education required.

work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to input and access information in the property management system/computers. ability to work with direct supervision. Mid-level to Advance computer skills.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Medical, Dental, Vision Benefits from United Healthcare

• Paid Time Off (Vacation, Holidays, Sick and more)
• Complimentary Room Nights- up to 12 per year
• Complimentary Meal during your shift
• Life Insurance and AD&D
• Complimentary Short-Term Disability
• Long-Term Disability
• Pre-tax commuter benefits
• Flexible schedules
• Tuition Reimbursement up to $500 per year after 1 year of service
• The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Witness the evolution of his acclaimed culinary concept at CUT D.which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
• Rosewood Hotels