Head of Programme Management

The Program Manager is responsible for the management of the Healthy Families program and the supervision and oversight of employees, program budget, program development, and planning and compliance reports for the Children’s Trust.

Maintain personal and professional confidentiality and boundaries at all times. Assure all employees receive the required training and supervision in accordance with contract approved guidelines. Provide performance feedback to employees. Complete annual performance appraisal plans for employees and mentor employees for performance. Administer performance plans as needed and consult with the local director and Human Resources for termination decisions. Assure compliance with and develop program policies consistent with Healthy Families America (HFA) Best Practice Standards, Healthy Families Massachusetts (HFM) and agency policies/procedures. Supervise the record and data collection system according to HFM, and agency guidelines. Complete required reports and assist with budget management and billing for both programs. Consult with the local director and Controller as needed. Responsible for implementing continuous quality assurance improvement activities including employee and participant satisfaction surveys, analysis and response to quarterly and annual reports for Children’s Trust, completion of bi-annual program reviews and the self-study for national accreditation. Prepare and submit grants on a timely basis as related to any continued funding. Work with Grants Department employees as needed. Oversee the implementation of the Piccolo Parent Child Interaction Rating Tool and conduct annual Parent Child Assessments on program participants. Represent the programs in the community in a professional manner. Facilitate Community Advisory Board meetings. Perform work in an office environment with the use of office equipment and in homes with clients as needed. Attend meetings and training courses as required. Local and travel throughout the state as required. MSW or master’s degree in public health or human services administration or fields relating to working with children and families or a bachelor’s degree in these fields with 3 years relevant experience or less than a bachelor’s degree but commensurate Healthy Families Massachusetts or Healthy Families America. A minimum of 3 years management and supervisory experience. Experience in quality management. Proficient writing and editing skills with attention to detail. Strong typing skills. Willingness to engage in building reflective practice. A solid understanding of and experience in managing diverse staff with humility. Administrative experience in human service or related field including experience in quality assurance and continuous quality improvement. Knowledge of infant and child development and parent-child attachment. Knowledge of the dynamics of child abuse and neglect. Experience and humility in supporting culturally diverse families, children, and communities, with a strength-based and family-centered lens. Recognizes the value of supervision. Knowledge of infant and child development and parent-child attachment; experience with family/participant services that embrace the concepts of family-centered and strength-based service provision. Knowledge of working with a trauma informed approach and the dynamics of child abuse and neglect. Experience providing services to culturally diverse communities/families/participants. Reflective supervision preferred. Ability to work early mornings, evenings and weekends as needed. Experience with Microsoft Office Suite and Outlook. A valid driver’s license and reliable vehicle for local work-related travel.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

J-18808-Ljbffr Catholic Charities Archdiocese of Boston