Field Service Customer Service Dispatcher

Field Service Dispatcher
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.
As the Field Service Dispatcher you will be the point of contact for the Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs.
Primary Responsibilities:

Be point of contact for all field service repairs
Schedule all repairs. Order parts as needed
Quote repairs as needed.
Open and close work orders.
Search for service letter, product updates and additional repairs.
Monitor life day labor and work in process through Service Link
Maintain average life day labor 10 days or less for invoicing.
Use modern for daily customer communication and customer updates.
Communicate with customer upon job completion
Additional Responsibilities:

Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
To be successful in this position you should be able keep accurate records and provide guidance to customers, technicians and management with regards to the status of repairs. You should possess a strong sense of urgency and desire to provide superior customer service. Being able to work as a team and well under pressure is also highly desirable.
Education/Experience:

~ High school diploma or equivalent required.

Required Qualifications/Skills:

Knowledge of DOT, OSHA and MSHA rules and regulations
Computer skills (software and internet usage)
On call after hours required
Preferred Qualifications/Skills:

• Prior experience with SIS, DBS, ET (CATERPILLAR systems)
• 2 3 years' experience as Service Technician, Service Write, Service Coordinator in the industry

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure:

• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off:

Paid Holidays
Paid Sick Leave
Career Development:

Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.