Client Service Rep / Reception

Title: Client Access Representative (CAR)
Reports to: Clinic Office Manager
Union
Sound Community Services, Inc. (SCSI) is a private, not-for-profit organization dedicated to educating,assisting, and supporting individuals with persistent mental illness and substance use disorders. The Client Access Representative (CAR) is responsible for performing a variety of duties involved in the front-line contact for clients and referral sources, including seeking access to outpatient behavioral health care. This position facilitates a timely intake process, referrals to community services as appropriate, and works with clinicians to improve client engagement.
We are looking for a highly motivated individual with excellent people skills to add to our team at Sound Community Services, Inc. (SCSI) for the Client Access Representative (CAR) position. This vital position serves as an important member of the Revenue Cycle Management Team in all areas of client access, scheduling,communication and coordination of services at SCSI.
This position greets clients and visitors, in -person or on the telephone and answers or refers inquiries in a cordial, professional manner
Maintains operations by following policies and procedures.
Delivers exceptional customer service to both internal and external clients.
Maintains clinician and staff schedules as directed by Clinic Office Manager.
Schedules and reschedules client appointments for medical and clinical staff.
Maintains and updates client files in electronic medical record at every visit.

Updates client demographics including current address, phone number and payer information.
Scans updated insurance cards, social security cards, picture ID's and uploads to document library.
Takes photos of clients and uploads into electronic medical record.
at time of service.

Answers telephone calls and responds to inquiries appropriately and professionally.
Provides initial telephonic or in-person intake pre-screening for clients requesting access to behavioral health services, collects data for review by clinician to determine eligibility for services or referral to other providers or level of care as appropriate.

Communicates with clients regarding acceptance for services and scheduling of intake appointments.
Meets with clients face-to-face prior to intake to perform all necessary in-processing and data collection (including but not limited to scanning, faxing, etc.), obtain ROI's, facilitate record requests and obtain collateral data as needed; may assist clients in completing self-reporting screens and data collection for direct input into the intake document.

Scans updated insurance cards, social security, cards, picture ID's and uploads to document library.
Orients clients to services at SCSI, client's rights & responsibilities and engagement policies.
Maintains neatness of waiting room and reception desk areas throughout the day.
Provides clerical support functions to the medical and clinical staff.
Attend training as directed by CAS and agency leadership.
Participates in quarterly safety drills and fulfills training and eLearning, as required.
Serves as liaison between referral agencies and individuals seeking behavioral health outpatient services.
Serves as back-up to other Client Access Representative positions, due to vacations, time-off, etc. (Helps clients in distress by responding to emergencies.
Protects clients' rights by maintain confidentiality of personal and financial information.
Assists in implementing state and federal regulations on clinic records management.
Secures and safeguards agency equipment.
Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes;Vision adequate to read correspondence, computer screen, forms, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma, or equivalent, with a minimum of one (1) year of experience working in a medical or behavioral health setting OR a Certification/Degree in a medical, billing or pharmaceutical discipline required;experience with electronic medical records and/or familiarity with health insurance is strongly desired;demonstrated knowledge of services provided at SCSI, community resources and cultural competence;excellent interpersonal skills, including conflict resolution and advanced customer services skills; Bilingual Spanish/English preferred.
Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy,religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. Earn an additional week of paid time off including floating holidays, and personal time! 13 paid holidays per year, and paid sick time!

• Company paid Life Insurance,
• Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability,
• Plus, Medical, Dental, & Vision Insurance!