Head of Delivery Management

Director of Solution Delivery: Softeon Full-time

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join IFS.

Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high.

Provides management direction for project resources planning, utilization and execution across multiple projects at one time.

Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

Provides constructive and timely performance evaluations.

Handles discipline and termination of employees in accordance with company policy.

Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability. (Ensure customer receives value and ROI from Softeon (30%)

Provide long term contact and business planning beyond tactical project plan.

Understand customer’s business, goals, and philosophy.

Guide customer executive steering committee in risk management and mitigation Develops new business opportunities with existing clients during active implementations (20%)

Manage partner and contracting relationships providing a profitable experience for both organizations.

Responsible for professional development, performance evaluation, mentoring, and quality measurement.

Responsible for establishing and managing work unit budgets including margin targets. (Plan and coordinate technical resource staffing for project teams (5%)

Significant knowledge (breadth/depth) of Softeon applications.

Excellent negotiation and conflict management skills.

Effective management skills with proficiency in planning and organizing complex work including teamwork and task leadership.

Demonstrated success in establishing and managing effective work processes.

Demonstrated ability to balance event-driven and plan-driven priorities.

Able to work effectively both alone and in team/cooperative development efforts.

Bachelor’s degree in Business Administration, Computer Science or related field required.

Minimum of 7 years’ experience in software solutions and life cycle within the supply chain industry.

At least two years of supervisory / management experience required.

Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Salary Range: $200,000 to $215,000 annually + Bonus

Flexible paid time off, including sick and holiday

Medical, dental, & vision insurance

Flexible spending accounts

Life insurance and disability benefits

Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

#