Key Holder Retail Store

Join the Bold Side of Retail!

Key Holder - Glendale Galleria (on-site)

We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.

Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.

Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.

Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.

Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.

Analyze customer profiles, buying trends, and competitive information to impact and drive business.

Manage and monitor Loss Prevention.

Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.

Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).

Manage and communicate merchandise opportunities to the store manager.

Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny's standards.

Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.

Assist with all other duties as required by the store manager.

You must be able to work a flexible schedule, including nights, weekends, and holidays.

• You have strong communication skills and can foster a customer-focused selling culture.
• Required: Fluent in Spanish and English

Room to grow in a rapidly expanding brand

Diversity & Inclusion

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances.