Retail Store Department Head

HomeGoods
You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Available and willing to work in multiple areas of the store as needed.

Promotes a "Highly Satisfied" customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Monitors all frontline equipment, communicating issues to management
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
EAP; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. medical/dental/vision; life insurance; short/long term disability; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address: 248 North Plainfield Road Unit #120
Location: USA HomeGoods Store 0778 West Lebanon NH
This position has a starting pay range of $16.00 to $16.50 per hour.