Head Of Department - Nights

Along with competitive pay, a Shift Manager at a McDonald's owner operator restaurant is eligible for incredible benefits including:
Performance Based Bonus Program.
Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
Medical, dental and vision coverage
Short- and Long-Term Disability, life and accident insurance
The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen, or People. Department Managers play a critical part in helping the restaurant achieve its goals by leading shifts, managing assigned systems, developing staff, and improving department results.
Department Managers are expected to operate at a high level of leadership, professionalism, and accountability. This position requires a strong understanding of restaurant operations, McDonald's systems, and the ability to coach, lead, and influence others consistently.
Department Managers lead in two major areas:
# Leading Shifts (All Department Managers)

• Ensure every customer receives fast, accurate, friendly service.
• Complete pre-shift checklists, communicate shift targets, and manage from the observation post.
• Conduct travel paths every 30 minutes and adjust crew positioning as needed.
• Coach and train crew and shift managers during the shift.
• Ensure food safety and quality checks are completed.
• Support Shift Leaders during peak times.
• Maintain safe, secure, profitable shifts.

# Department Managers own and improve their department each week. Guest Service Department Manager

• Ensure exceptional customer experience across Front Counter, Drive-Thru, Curbside, McCafé.
• Ensure promotions, merchandising, and LSM activities are executed properly.
• Kitchen Department Manager
• Ensure high food quality, safety, and fast production.
• Monitor and control food cost, inventory processes, and waste.
• Train kitchen staff on production systems, new products, and safety procedures.
• Track key targets like Food Over Base, KVS times, and quality scores.

People Department Manager/People Experience Lead

• Manage training plans, SOC tracking, and Crew Trainer staffing levels.
• Develops listening survey action plans and works with the leadership to gain results.

All Department Managers contribute as described in the McDonald's leadership system.)

• Food Safety: Maintain compliance, complete monthly checklists, support inspections.
• Inventory Management: Support ordering accuracy, stock rotation, and cost control.
• Conduct performance reviews, coach team members, support hiring.
• Safety & Security: Lead safety audits, follow up on incidents, maintain secure operations.
• Training (Crew & Management): Oversee SOCs, development plans, training completion.
• Business Planning: Department Managers are expected to demonstrate McDonald's leadership behaviors consistently:
• Puts the Customer First - Role models outstanding service every day.
• Supports Change - Encourages and helps others adopt new procedures or systems.
• Plans Beyond the Shift - Uses data, trends, and observations to drive improvement.
• Develops Crew & Managers - Coaches others and supports their development plans.

Department Managers must maintain open availability, including:

• Ability to work early mornings, days, nights, and closes
• Weekend and holiday availability
• Flexibility to support business needs
• This is a senior management role, and availability expectations are significantly higher than Swing Manager or Floor Supervisor roles.

Candidates for Department Manager must:

• Have strong leadership experience and proven performance as a Shift Manager.
• Understand all McDonald's operational systems and training procedures.
• Be ServSafe or McDonald's Food Safety Certified.
• Have completed all required shift management training and certifications.
• Display consistent results in departmental performance and leadership metrics.

Performance Reviews & Expectations
Department Manager performance reviews focus on the results of their department, including:

• Food safety compliance
• Training completion and development of staff

· Performance reviews may impact:

• Bonus or incentives (if applicable)
• High performance is expected consistently at this level.

Appearance & Policy Expectations
Department Managers must uphold the highest standards, serving as role models for the team:

• Grooming must follow McDonald's food safety and brand standards.
• Must comply with all policies including labor laws, food safety, workplace safety, and organizational rules.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io may be a short delay in response time while we continue to monitor the impacts of COVID-19.