Head of Operations & Business Management

The Role
The Operations Manager oversees the physical back-end operations of the business, including the systems, resources, and standards that allow our technicians to operate efficiently and deliver an exceptional customer experience.

Primary Responsibility
The Operations Manager works closely with department managers, dispatchers, and field personnel in a fast-paced, process-driven environment. This role leads a team responsible for operational readiness, company assets, facilities, fleet, and inventory while developing team members through training, accountability, and continuous improvement to support company growth, efficiency, professionalism, and customer satisfaction.

Key Tasks

Customer Experience

Organize and manage back-end operations to support a smooth and efficient workflow.

Ensure technicians have the tools, materials, and support necessary to deliver outstanding service.

Cost Control & Asset Management

Ensure materials, equipment, and inventory are accurately tracked, processed, returned, and accounted for.

Ensure we are purchasing materials from the correct vendor at the best price

Identify opportunities to reduce waste and improve operational efficiency.

Technician Efficiency

Support field personnel by ensuring equipment, inventory, and resources are readily available.

Remove operational obstacles that reduce productivity.

Professional Appearance & Organization

Maintain professional standards across company trucks, warehouse facilities, equipment, and work areas.

Ensure company assets reflect a positive image of the organization.

Warehouse & Inventory Management

Oversee receiving, stocking, replenishment, and organization of inventory.

Manage special-order parts, returns, warranties, and purchasing

Maintain inventory accuracy within the warehouse and service vehicles.

Refine and enforce inventory control procedures.

Fleet Management

Oversee vehicle stocking, inspections, maintenance, repairs, and compliance requirements.

Ensure all fleet vehicles are safe, properly equipped, and operational.

Parts Delivery Coordination

Manage and coordinate the delivery of parts and materials to job sites as needed.

Ensure technicians receive critical materials in a timely manner.

Tools, Portable Equipment & Asset Tracking

Manage the issuance, tracking, return, and maintenance of company tools and equipment.

Oversee portable A/C units, heaters, and other company assets.

Coordinate repairs and replacement of damaged equipment.

Facilities Management

Coordinate building repairs, upkeep, and preventative maintenance.

Manage waste disposal, recycling, scrap materials, and overall facility organization.

Team Leadership & Development

Lead, train, coach, and develop designated team members.

Establish clear expectations and maintain accountability.

Promote professional growth and continuous improvement within the team.

Coordination with Dispatch & Management

Work closely with dispatchers and department managers to support daily operations.

Ensure parts, materials, and equipment are properly staged, delivered, and returned.

Facilitate communication between departments to maintain operational efficiency.

Process Improvement

Evaluate existing workflows and identify areas for improvement.

Develop, implement, and train team members on efficient processes and best practices.

Drive continuous improvement initiatives across warehouse, fleet, and operational functions.

Experience Needed

Operations leadership experience with the ability to manage people, processes, resources, and competing priorities.

Strong organizational skills balancing operations, administrative responsibilities, and real-time problem solving.

Effective communicator able to collaborate across dispatch, training, call center, and leadership teams.

Strong problem-solving skills focused on improving processes, controlling costs, and increasing productivity.

Comfortable in a fast-paced, metrics-driven environment, using data to improve performance and exceed goals.

Commitment to continuous growth, training, and development.

Work Schedule

This is a full-time position, Monday - Friday, with hours based on business needs.

Compensation

$65,000 - $80,000 commensurate with experience and/or aptitude.

Benefits & Perks

Company Sponsored Healthcare Package for employee (Open Enrollment begin on Start Date).

Vision/Dental plan offered (Open Enrollment begins on Start Date).

3 weeks paid vacation (15 business days) (After 90 days).

6 paid holidays (After 90 days).

2 personal days (After 90 days).

1 weeks paid parental leave (After 1 year).

401 (k) retirement plan with up to 3.5% Match Company Contribution (After 1 year).

Company Uniforms.

ZayZoon On-Demand Pay Program.

Employee Referral Program.

Complimentary Mattioni VIP Membership.

Employee Discount.

Company SWAG.

Company Events.

Ongoing Training.

New technology.

State-of-the-art tools, parts, and supplies.

Career Advancement

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southeast Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at

Candidates Must

Candidates must be able to pass a drug and background test (honesty policy is appreciated) and have an insurable driver's record.

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