Service Writer *Urgently Hiring*

Join the Acme Equipment Team as a Service Writer in Fargo, ND!
Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer service? If so, it's time do your best work with Acme Equipment.
Schedule: Full-time hours (40 hours/week) during our hours of operation: Monday-Friday and Saturdays as scheduled
Why Work at Acme Equipment?
At Acme Equipment, we believe in rewarding our team for their hard work and dedication. 6 Paid Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

• Medical, Dental, and Vision Insurance Plans
• Medical and Dependent Care Flexible Spending Accounts
• 100% Company-paid Group Life Insurance
• Additional Voluntary Life Insurance
• 100% Company-paid Short and Long-term Disability Coverage
• Your Day-to-Day as a Service Writer

As a Service Writer, you serve as the primary point of contact between customers and service technicians, coordinating equipment repairs and maintenance from initial check-in through completion. Greeting customers, discussing service, repair, and maintenance needs, preparing repair estimates, and obtaining customer authorization before work begins
Gathering accurate equipment information, including make, model, serial number, hours, and reported concerns
Creating, maintaining, and closing detailed service orders
Coordinating with service technicians and the Service Manager to schedule and prioritize work
Communicating customer concerns clearly to service technicians
Keeping customers informed about repair status, costs, delays, and completion dates
Helping resolve customer concerns professionally and promptly
Reviewing completed work orders for accuracy, including labor, parts, and outside services
Explaining completed repairs and invoices to customers
Coordinating parts availability with the parts department
Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on back-ordered parts for customers
Scheduling preventative maintenance and follow-up service
Processing warranty documentation and service claims as needed
Maintaining accurate customer and equipment service records
Assisting with service department invoicing, payments, and administrative duties
Assisting in parts runs as needed
Maintaining a clean and organized work environment, including sweeping, shoveling, stocking service displays, and keeping work areas neat and tidy to ensure accessibility and safety
Excellent customer service skills
Strong communication skills, including written, face-to-face, and over the phone
Strong computer skills and the ability to learn new software
Basic understanding of mechanical systems and repair terminology
The willingness to learn about equipment brand and products supported at Acme Equipment
The ability to work scheduled Saturdays and extended hours during peak seasons as needed
Previous experience in service writing, equipment service, automotive repair, agriculture, construction, trucking, or a related field
Familiarity with dealership management or work-order software
Experience processing manufacturer warranty claims
Knowledge of parts, labor rates, preventative maintenance, and service scheduling
Sit, stand, and walk for the majority of your shift throughout the shop, yard, and office safely
Be comfortable working around operating equipment, shop noise, dust, grease, and varying weather conditions
For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. In 2013, Acme Tools expanded our line of construction and landscaping equipment through a new division, Acme Equipment. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. Build you career with a company that takes pride in its customers, its products, and its people. Apply today at to start your rewarding career with Acme Tools!