Flex Ambassador

Workplace Ambassador
The Workplace Ambassador plays a key role in creating exceptional employee experiences by delivering workplace operations through a hospitality-focused approach. This position ensures employees feel welcomed, supported, and connected within a Wells Fargo administrative location. As a trusted partner and visible presence on-site, you will provide attentive service, resolve issues quickly, and foster a sense of community.
You will work collaboratively with local workplace teams and other partners to maintain a safe, comfortable, and functional environment for employees.
Serve as a trusted resource and first point of contact for employees, providing assistance with workplace needs and inquiries.
Greet employees and visitors, offering directions, escorts, lead campus site tours and helpful information to ensure a positive experience.
Promote engagement and community by hosting and/or supporting events and activities in partnership with the Site Leader.
Maintain the appearance and functionality of office spaces through proactive walkthroughs and timely issue resolution.
Be mobile throughout the day, regularly walking the site to monitor conditions and assist employees.
Assist new hires and relocators with building orientation, campus tours, and workspace navigation.
Analyze issue trends and collaborate with Facilities and Technology teams to implement preventative solutions.
Support fire/life safety protocols and badge access processes.
Provide local information and resources, including directions, dining, and attractions.
Guide customers to reserved rooms and assist with wayfinding.
Learn and utilize reservation software to manage bookings and troubleshoot scheduling issues.
Support the Connections team with conference center operations, ensuring meeting spaces are prepared and client expectations are met.
Positive, flexible attitude and a strong team player.
Passion for delivering exceptional customer service and creating a welcoming environment.
Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint).