Head of Services - Support and Managed

Service Manager

We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Lead and coach technicians, manage performance, and assist with hiring.

Oversee service bay workflow and communicate wait times to sales staff.

Ensure clear communication between the shop and customers.

Promote safety and meet quality and service standards.

Drive customer satisfaction and teamwork.

Experience in automotive service/repair (certifications preferred).

Management experience with strong leadership skills.

Valid driver's license and availability to work Saturdays.

Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path Service Manager ? General Manager ? Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Growth Opportunities: well defined paths for career advancement. Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders.