Client Service Rep (Distribution company)

About UsInform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.Summary of PositionThe Client Success Representative ensures that clients requests are fulfilled accurately and efficiently. Client Services Representatives act as the first-tier support for all electronic communication sent to the Client Services team. Key Job ElementsWork requests and tickets, including coordination with Distribution to send slides to outside institutions.Fax, confirm and document receipt of critical diagnosis reports.Maintain quality service by adhering to call monitoring standards and standard operating procedures to ensure a positive client experience and optimal patient care.Use internal technologies including CRM (Customer Relationship Management) and LIS (Laboratory Information System).Be flexible and adaptable to changing priorities while maintaining high level of personal accountability.1+ year experience in a client services role required; experience in an administrative, receptionist, and medical role preferred.Strong and courteous phone etiquette.Precise when performing clerical tasks.Demonstrates flexibility and adaptability to shift gears according to the priority of tasks.Proficient in MS Office.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question — that choose to submit a resume or client information to our career page or to any employee of Fulgent — will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.

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