Head of Services - Support and Managed

Overview Ken Garff Automotive Group is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

Prepare and administer an annual operating budget for the service department

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. Serve as liaison with BRAND factory representatives

Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances

Quality‑check completed jobs as needed

Keep abreast of new equipment and tools available and recommend purchases

Ensure that the work areas and customer waiting area are kept clean and inviting

Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts

Handle staff's time‑off requests, payroll corrections, and other managerial tasks

Maintain reporting systems required by general management and the manufacturer

Qualifications 5-10 years in a Service Management/Leadership role

Proven track record in building and developing a high performing service department

High School diploma or equivalent, college degree preferred

Advanced computer and technical skills; Medical, Dental, Vision, Short and Long‑term disability, AD&D and Life Insurance

Year‑end bonus program for all employees (Garff Giveback)

Employee discounts on Vehicle Purchase, Parts, Service and More!