Customer Service Officers

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. This position is located at our sales and service dealership in Tucson, AZ.

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

Greets and welcomes customer at their unit in a timely manner while maintaining high customer satisfaction standards

Handles telephone inquiries regarding appointments and work in process

Completes walk-around inspection including vehicle/equipment, and recommends additional needed service including checking for any outstanding recall notices

Arranging for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refers to the test technician

Writes up customer's vehicle/equipment problems accurately and clearly on repair orders

Sets expectation with the customer and inputs information into service dept computer system

Determines path of repair while verifying accuracy of repairs and documents

Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification

3+ years related experience and/or training; Good mechanical aptitude and great organizational skills

Strong computer skills, able to learn new computer programs and accurate key boarding of data

Must be able to walk around shop floor/parts department and sit/stand at service counter

Medical

Flexible Savings Account

Health Savings Account (available with some medical programs)

Long Term and Short-Term Disability

Life Insurance and Accidental Death and Dismemberment Insurance

On-going training opportunities

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.

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