Full-time Remote Investigator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Department: DR4798 Administrative ONA
Occupational Category: Office and Administrative Support
Shift: Day
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Temporary
Full Time/Part Time: Full time
Facility Location:
This position involves investigating alleged lost, forged, and stolen disaster assistance checks and allegations of fraud. This role also involves preparing restitution agreements and related documents to recover unauthorized benefits and submitting required information to appropriate agencies and private institutions to ensure the recovery and/or re-issuance of grant funds. The role requires researching and analyzing information to resolve issues, problems, and complaints. The National Emergency Management Information System (NEMIS) is used to document, update, and review case records.
This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits.
Investigates and documents evidence regarding alleged theft or violation involving agency programs. (Completes reports/forms to document findings or determinations (for example, for investigations, hearings, case actions). (Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. (Documents case records using automated equipment to form a record for each client. (Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (Overall program, including federal and state guidelines, regulations, programs, policies, and procedures
Federal, other state government, and private non-profit disaster recovery assistance agencies and programs
Interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements
Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
Communicating orally and in writing
Navigate and interpret information on the Federal National Emergency Management Information System (NEMIS).
Registrations, Licensure Requirements or Certifications:
High School graduate or equivalent.
Experience with windows-based software preferred.
Experience in investigative data analysis or research report writing or previous disaster assistance experience.
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. FEMA’s suitability determination is required to issue credentials for access to data, records, and systems which requires U.This position requires working beyond normal work hours, including holidays and weekends. During periods of high-volume disaster response, the work schedule will extend to six days a week with 10-hour shifts between 7:00 AM and 7:00 PM. Additional overtime may be available.
Active Duty, Military, Reservists, Guardsmen, and Veterans :
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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