Customer Service Officers

Service Advisor

At LaFontaine, we don't just sell cars we build careers and strengthen communities. Founded in 1980, LaFontaine Automotive Group is one of Michigan's most recognized family-owned dealership groups, with 54 franchises, 34 locations, and nearly 2,500 employees across 20+ brands. We promote from within, invest in our communities, and live by a simple promise: treat every customer and every team member like family.

Were seeking an experienced Service Advisor to act as the bridge between our customers and the service department. Youll manage the full service experiencefrom write-up to deliverywhile building strong relationships and consistently meeting Customer Satisfaction Index (CSI) goals.

Medical, Dental, Vision, Employer-Paid Life/AD&D, and Employee Assistance Program (EAP)

• FSA, Short- and Long-Term Disability, Critical Illness, Accident Insurance, and Legal & Identity Theft Protection
• 401(k) with employer match and Holiday Savings Program with employer match
• Employee discounts on vehicle purchases and service
• Paid time off and holiday pay
• Greet customers promptly and professionally, assess vehicle concerns, and document accurate repair orders

Keep customers informed of any changes to repair timelines or cost estimates via timely outbound communication

Obtain customer approvals, establish payment methods, and secure signatures on repair orders prior to beginning work

Conduct quality control reviews on completed repair orders to verify accuracy and reduce return visits

Maintain CSI ratings in accordance with service department goals and actively build a repeat and referral customer base

2+ years of experience as an automotive service advisor or in a comparable customer-facing service role

• High School Diploma or GED required
• Proficiency with dealership management system (DMS) software and repair order documentation
• Strong verbal and written communication skills with the ability to clearly explain technical information to non-technical customers
• Customer-first mindset with the ability to overcome objections and deliver a consistently professional experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

LaFontaine Ford St Clair