System Engineering In

The Technology Analyst is responsible for the day-to-day administration, support, monitoring, and operational management of the Island Enterprise Browser platform and associated security technologies. This role works closely with Endpoint Engineering, Cybersecurity, Network Services, and Service Desk teams to ensure a secure, stable, and high-performing browsing experience for users across the enterprise.
The analyst serves as a key operational resource responsible for incident management, problem resolution, policy administration, user support, platform monitoring, and adherence to security and compliance standards.
Administer and support the Island Enterprise Browser platform.
Monitor platform health, performance, adoption, and security-related events.
Configure and maintain browser policies, user groups, and security controls.
Troubleshoot browser, authentication, application access, and connectivity issues.
Support integrations with Microsoft Entra ID, Active Directory, and Multi-Factor Authentication solutions.
Partner with Network, Security, and Endpoint teams to resolve production issues.
Perform software upgrades, maintenance activities, and configuration changes.
Assist with browser deployment activities through Microsoft Intune and other endpoint management tools.
Support audit, compliance, and data protection initiatives.
Identify opportunities for automation and continuous process improvement.

Enterprise application administration and operational support.
Working knowledge of networking concepts including:
Microsoft Entra ID
Microsoft Intune
Understanding of endpoint security and data protection technologies.
Experience supporting Windows endpoints and virtual desktop environments.
Experience with monitoring, logging, and operational support tools.
Bachelor's degree in Information Technology, Information Systems, Cybersecurity, Computer Science, Network Administration, or related field.
~ 3+ years of experience supporting enterprise infrastructure, security, networking, endpoint, or application administration platforms.