Front Desk Receptionist-Weekends + Weekday Shifts

KidStrong Member Service Receptionist
KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. It's the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members. Center Operations

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Assist members with all administrative needs and requests.
Help enroll new members interested in the program for a membership or trail class.
When a trial is in house your primary focus should be to close the sale.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Weekday part time schedule is from 3:00pm to 7:45pm.
Weekend part time schedule is 8:30am to 2:30pm.
You will assist our program director with all center needs.
Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
A passion for working with children is non-negotiable!
Complete training through LearnUpon as required by the leadership team.
Prior experience as a member services receptionist is a plus!
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
Bonus

~ Eligible for membership sales bonus upon completion of training and probationary period.

When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity. Reacts well under pressure
Planning/Organizing

Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Contributes to building a positive team spirit; Compensation: $15.00 - $18.00 per hour
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. Want personal and professional growth
- This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.