Customer Service and Administrative Professional

Customer Support Representative
Actalent is seeking a detail oriented, customer focused Customer Support Representative to join our Beavercreek team. This role plays a critical part in supporting our customers, managing complex orders, coordinating with our repair operations, and ensuring accurate tracking throughout the entire service lifecycle. If you thrive in a fast paced environment and enjoy being the central point of communication between customers and internal teams, this position is an excellent fit.
Customer Support & Communication
Serve as the primary point of contact for customers regarding order status, repair updates, and general inquiries.
Provide timely, professional, and accurate responses to customer requests.
Build strong relationships with customers by delivering exceptional service and proactive communication.

Process, update, and maintain customer orders from initiation through completion.
Ensure all order data is accurately entered and maintained in internal systems.

Communicate repair requirements, timelines, and changes to both internal teams and customers.
Support the repair workflow by ensuring all parts, documentation, and approvals are in place.

Track orders, repairs, and shipments to ensure on time delivery and customer satisfaction.
Provide customers with regular status updates and detailed tracking information.
Generate internal reports on order status, repair progress, and performance metrics as needed.

Partner with logistics, planning, engineering, and quality teams to resolve issues and maintain smooth operations.
Support continuous improvement initiatives to enhance customer experience and operational efficiency.
Previous experience in customer service, order management, supply chain, or repair operations preferred.
Proficiency with Microsoft Office
This is a Contract to Hire position based out of Beavercreek, OH.
If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline