Head of Recruiting & HR

Human Resources Manager

The Human Resources Manager is responsible for overseeing the daily HR operations of the hotel, including recruitment, employee relations, performance management, onboarding, compliance, training, payroll support, and associate engagement. This role partners closely with department leaders to ensure the property attracts, develops, and retains top talent while maintaining compliance with company policies, employment laws, and brand standards.

Bachelor's degree (B.A.) or equivalent in Human Resources, Business Administration, Hospitality Management or related field preferred.

Minimum of 3–5 years of Human Resources experience, preferably in hospitality, hotel, resort, restaurant, or service industries.

Strong knowledge of employment laws, HR best practices, and employee relations.

Experience with HRIS systems, applicant tracking systems and Microsoft Office. Proven ability to handle multiple projects and meet deadlines.

Bilingual skills are a plus.

Oversees execution of human resources policies and programs, which may include recruitment and onboarding, training, and employee relations.

Ensures compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.

Assists frontline managers in the application of HR programs to departmental operations.

Serves as the primary HR contact for associate concerns, policy interpretation, and conflict resolution.

Conducts workplace investigations related to complaints, harassment, discrimination, attendance, and performance concerns.

Maintains applicant tracking systems and ensure all requisitions are updated timely.

Oversees new hire orientation and onboarding activities.

Analyzes data, prepares reports, and makes recommendations on a variety of human resources initiatives.

Supports frontline managers with performance reviews, corrective action, coaching conversations, and development plans.

Identifies training needs and coordinate leadership development, onboarding, and compliance training.

Monitors turnover, engagement scores, and other metrics to identify trends and opportunities to support operational goals.

Supports engagement surveys, action planning, and recognition programs.

Supports workers' compensation, unemployment claims, and OSHA-related reporting.

Coordinates annual training requirements, including harassment prevention, safety, ADA, human trafficking, and brand-required training.

Monitors human resources budget.

Attends leadership meetings and provide HR guidance on staffing, engagement, and compliance matters.

Ensures that HR recordkeeping meets the requirements of auditors and government agencies.

Performs other related duties as assigned by management.

This position operates in a professional office setting within the hotel. The HR Manager may occasionally need to work evenings, weekends, or holidays based on business needs, employee relations matters, recruiting events, or operational demands.

Ability to travel on occasions to attend events, meetings, and training sessions as needed.

Manage differing personalities within the office, the hotel, and the community

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.