Network Technical Support (Call Center)

Network Administrator II

Full-Time/Salary

Jump start your career at Equity Bank ! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you’ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

This individual will monitor, configure and support the Company’s network infrastructure. Provide professional technical services and support Bank team members. Ensure appropriate knowledge and expertise in both standard industry technologies and bank specific systems and solutions. Ensure customer satisfaction by providing concise communications and building high quality relationships.

Monitor and maintain the Company’s local and wide area network to insure reliability and performance.

Diagnose and resolve network and network security problems and concerns associated with network hardware and software.

Analyze network efficiency by conducting network tests and running diagnostics to forecast performance thresholds. Monitors and reports on network traffic, usage, and performance.

Implement, maintain and update security measures to ensure the integrity of institutional data resources and prevent unauthorized access to network systems.

Work with vendors and internal resources to conduct regular risk assessments and remediate all identified network security, performance, and capacity risks. Conduct network vulnerability tests and perform periodic security audits and assessments.

Ensure uninterrupted access to all voice telecommunication features, including voicemail and Contact Center systems.

Participate in the creation and maintenance of Business Continuity/Disaster Recovery methods for the network infrastructure in conjunction with overall company Business Continuity/Disaster Recovery plan.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Conduct self in the presence of customers and community so as to present a professional image of the Bank.

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Bachelor’s degree in area of specialty or equivalent experience

At least 4 years’ experience supporting network technologies

Familiarity with a variety of the field’s concepts, practices, and procedures.

Specific knowledge of (CUCM) Cisco Unified Communications Manager, (UCCX) Cisco Unified Contact Center Express, and Cisco Unity.

Specific knowledge of network and edge security technologies and best practices, Palo Alto preferred.

Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) preferred.

Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Health, Dental & Vision Insurance

Group Life & Long-Term Disability Insurance

Flexible Spending & Health Savings Accounts

401(K) Retirement Plan w/ Company Match

Employee Stock Purchase Plan (ESPP)

Retail Banking Benefits

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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