Tax Preparer (Immediate)

Clayton Services is searching for a Tax Resolution Specialist to join a thriving company in the Houston Galleria area. The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. Job Type: Temp-to-Hire
Pay Rate: $21.00 - $25.00/hour plus commission and bonuses
Excellent benefits are available upon successful completion of the temporary period.
Tax Resolution Specialist Responsibilities:
Serve as the primary contact for clients regarding IRS notices, tax disputes, balances owed, audits, refund delays, and compliance issues
Review and interpret IRS and state tax correspondence and determine appropriate next steps
Educate clients on tax processes, timelines, and resolution strategies
Communicate with tax preparers, accountants, and management regarding complex tax issues
Maintain accurate notes within CRM and tax software systems
Communicate with IRS and state tax agencies when authorized
Ensure compliance with company policies and IRS data security requirements
Provide support during peak tax seasons and assist with additional client service activities as needed
Tax Resolution Specialist Skills and Abilities:
Excellent customer service and conflict resolution abilities
Ability to explain complex tax matters in simple, understandable terms
Tax Resolution Specialist Education and Experience:
Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
Minimum three years of experience in tax resolution, tax preparation, IRS correspondence handling, or tax office operations
Prior experience within a tax preparation firm, accounting practice, or tax resolution company strongly preferred
IRS notices and collections procedures
Tax transcripts and IRS account navigation
Experience with Drake software or similar tax preparation systems preferred

Tax Resolution Specialist - Immediate need.