Full Time - Client Services Rep

We’re hiring a Route Service Representative in Grand Rapids, MI. UniFirst is looking for a dedicated team partner who is passionate about customer service.

UniFirst Corporation, headquartered in Wilmington, Massachusetts, is a North American leader in supplying and servicing uniform and workwear programs, facility service products, and first aid and safety supplies. The company also manages specialized garment programs for cleanroom and nuclear industries, and partners with leading brands while manufacturing its own branded workwear and floorcare products in ISO‑9001‑certified facilities. With more than 270 service locations, over 300,000 customer sites, and 16,000-plus employee Team Partners, UniFirst outfits over 2 million workers every day. Guided by the mission “To serve the people who do the hard work,” UniFirst focuses on supporting customers’ success and creating development opportunities for its Team Partners.

The Route Service Representative is a full‑time, on‑site role based in Muskegon, MI. This position is responsible for delivering and picking up uniforms, workwear, and facility service products along an assigned route, ensuring timely, accurate, and professional service. Day‑to‑day tasks include loading and unloading products, verifying orders, maintaining inventory on the truck, and responding to customer requests or concerns. The role also involves building strong customer relationships, identifying additional service needs, promoting UniFirst products and services, and maintaining a clean, safe vehicle and work environment. The Route Service Representative works closely with the service and operations teams to meet service standards and support UniFirst’s commitment to customer satisfaction.

Strong customer service and relationship‑building skills, with the ability to communicate clearly and professionally.

Basic organizational and inventory handling skills, with attention to detail in order verification and product handling.

Physical ability to lift, carry, and move uniforms and products throughout the workday, and to work on one’s feet as needed.

High school diploma or equivalent; prior experience in route service, delivery, or related customer‑facing roles is beneficial.

Willingness to learn UniFirst products and services to identify customer needs and support account growth.

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