Head of Client Support Services

Role Overview
Working together, supporting your team, reaching for the best in a high-volume, high paced environment is second nature to you.

Incentives
Typical Schedule: 5:30am-3pm Monday-Friday (every 5th weekend rotation)

What You'll Do

evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;

oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

perform tray assessments to ensure food quality and presentation and tray accuracy;

exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

perform management functions that include direct supervision of hourly associates including employee development;

utilize Sodexo operational standards and solutions to ensure consistency, efficiency and quality of retail services;

own and drive the operational excellence of the retail and patient services departments and communicate a clear sense of strategy and purpose;

develop and execute operational initiatives to drive sales growth and achieve revenue forecasts;

anticipate client needs and provide subject matter expertise.

What We Offer

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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