Field Service Engineering

Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.
Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers.
You will perform installation and maintenance on Lumafield scanners at customer sites. When you are not in the field, you will help maintain our tradeshow fleet and work with engineering on our in-house scanner fleets.
You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.
Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers.
You will perform installation and maintenance on Lumafield scanners at customer sites. When you are not in the field, you will help maintain our tradeshow fleet and work with engineering on our in-house scanner fleets.
You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. Uncrating, commissioning and calibrating Lumafield scanners
Perform preventative and repair maintenance at customer sites
Frequent travel to customer sites within the US and Canada (75%)
Create, update, maintain training materials and safety guidelines
About you: Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
Can comfortably and professionally interact with customers and suppliers
Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
Strong written communication skills for writing service reports
Bonus points for: Machine shop skills (drill press, lathe, Bridgeport, etc.)
Ability to troubleshoot computer, electrical, and mechanical issues
Linux proficiency
Enjoy working within a customer facing environment
Hands-on prototype integration and troubleshooting: soldering, crimping and testing

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.

Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant.

Seniority level Seniority level Entry level
Employment type Employment type Full-time
Industries Computer Hardware Manufacturing
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