Head of Deployment Operations

At Coco Robotics , we're dedicated to perfecting the last-mile delivery experience. We strongly believe the industry in its current state is massively under-serving merchants, so we're building a frictionless, reliable, consistent, and sustainable solution for merchants and their customers in cities everywhere.

You must be prepared to work a flexible, non-traditional schedule, including early mornings, evenings, weekends, and occasional holidays, to ensure seamless field coverage and rapid response to repairs.

As an Operations Supervisor at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You'll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. City Operations & Routing: Use real-time data to adjust plans and maintain fleet availability targets.

Field Supervision & Compliance: Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco's safety, quality, and service-level standards.

Ensure technicians follow SOPs, validate work meets internal quality standards, and elevate critical issues to the MRO team.

Data-Driven Process Improvement: Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Serve as the "voice of the field" in engineering and product stand-ups. Achieving 90%+ fleet uptime by proactively routing maintenance and rebalancing resources.

Launching at least two process improvements per quarter that measurably boost efficiency (e.g., Building a culture of ownership where field teams can self-diagnose and resolve common issues without escalation.

End-to-End Operational Fluency: You understand every step from incoming inventory to on-street performance and can jump in at any point.

Project Management: Proven ability to juggle multiple workstreams (e.g., Entrepreneurial Spirit: You thrive in a scrappy, high-growth environment and find creative solutions when resources are limited.

Prior experience in micromobility, event industry, or field service operations.

Background in process-optimization frameworks (Lean, Six Sigma, Kaizen).

Hands-on mechanical skills or technical certifications (EV maintenance, robotics diagnostics).

Strong communicator who can build partnerships with municipal partners and vendors.

Real ownership of projects from day one

Competitive compensation, benefits, and equity.

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