Part Time Receptionist - Outpatient Clinic

Job Description
Job Description Overview
Please Note: This is a part time position.

Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.

Position Reports To : Clinic Admin Supervisor
Responsibilities

• Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
• Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
• Answers telephone, and provides outstanding customer service for every encounter.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
• Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
• Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
• Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
• Required to maintain active Basic Life Support (CPR) certification.
• Other duties as assigned.

Desired:
High school diploma or equivalent (GED).
One-year work experience in medical office setting.
Medical terminology desirable.