Head of Operations Management (m/w/d)

General Purpose of Job:
The Cargo Operations Manager is responsible for overseeing the daily cargo operations ensuring safe, organized, and efficient handling procedures. The Cargo Operations Manager is to ensure adherence to cargo handling instructions and implement continuous improvement initiatives to optimize operational performance, plan processes and ensure adherence to SOPs. The role is also responsible for the strategic planning and management of people and will work closely with the operations and training supervisors to schedule, train and employ team members while maintaining a healthy, safe, and productive work environment.
Duties:

Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met
Provide day-to-day leadership and direction to deliver consistent, safe, reliable operations and service
Lead and direct all warehouse operations
Correspond with customers regarding pickup and deliveries, accept payments and process refunds where necessary
Lead and conduct shift briefings with subordinate supervisors and employees
Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
Ensure a culture that promotes safety through daily observations, shift briefings, routine audits, monthly safety meetings, training, and documented safety procedures
Conduct incident investigations to determine root causes
Manage, review and conduct discussions with direct reports and organize time and attendance, PTO, scheduling, and managing overtime
Oversee and ensure timely and proper maintenance of building and office infrastructure as well as GSE equipment
Maintain a professional, organized and clean work environment
Develop and maintain good relations with customers and airport authorities
Willingness to perform other duties as requested or assigned
Qualifications:
Bachelor's Degree from a four-year college or university or five (5) related experience and/or training; or equivalent combination of education and experience.
Operational cargo and/or airline experience preferred
Warehousing / Cross-Dock experience a plus
Prior experience in a supervisory role
Ability to work in Microsoft Office programs (Word, Excel, Outlook) and operational software systems, such as iCargo
Excellent communication and leadership skills
Ability to delegate responsibilities and tasks
High degree of customer service and quality awareness
Ability to work effectively under time constraints
Must be available to work varied hours depending on operational need including weekends and holidays and deputize when away
Must pass background check, pre-employment drug test and security threat assessment
Must have authorization to work in the U.S.
Must have a valid Driver's License
Must pass airline required trainings
Competency/Behavioral Requirements:
Is reliable, responsible, and dependable, and fulfills obligations
Lead with purpose and by example, set accountabilities
Strong degree of independence and ability to analyze problems critically and take quick action
Stay ahead by anticipating problems and being prepared; have a proactive mindset
Ability to perform under time pressures and operational surprises
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept constructive criticism and deal calmly and effectively with high stress situations; be open to change in the workplace
Willingness to take on new responsibilities and challenges
Is pleasant with others on the job and displays a good-natured, cooperative attitude
Ability to effectively communicate with non-native English speakers

Work Environment:

The Cargo Manager will work primarily in an airport environment, which requires the ability to manage operations seven days a week, including evenings, weekends, and holidays, depending on operational needs. The role involves both indoor and outdoor tasks, subject to varying weather conditions and extreme temperature ranges. This position is 100% on-site. Occasional travel (approximately 5%) may be required.