Teller/Fulltime/Monday-Friday

This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information.Member Transactions and ServiceAccurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier's checks.Generate and issue personal and business debit and credit cards.Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns, and general account questions.Balance and maintain a zero variance personal cash drawer and verify checks received.Member Support and EducationAct as a trusted advisor by understanding member goals, providing financial guidance, and recommending products, services, and financial solutions that supports overall financial well-being.Educate members on self service tools such as Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.Support members with maintenance needs, including address changes, name changes, account ownership updates, beneficiary additions/removals, sub account openings, and certificates of deposit.Actively listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends.Educate members on fraud prevention, minimizing risk, and emerging fraud trends.Compliance, Risk and DocumentationComplete and file CTRs, SARs, and elder abuse reports as required.Complete required compliance and operational training by assigned deadlines.Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.Maintain branch logs and assist with regular audits in accordance with policy.CollaborationProvide referrals to internal business partners, including Investments, Retirement Services, Real Estate, Business Services, and others when appropriate.Required Knowledge:2+ years of customer service or professional experience working directly with people; cash handling experience preferred.1+ year of financial services experience preferred.Basic understanding of credit union products, services, and policies.Decision Making/Problem Solving/AdvisingAbility to gather information, ask clarifying questions, to solve issues and make decisions within established policies and procedures.Collaboration/Building RelationshipsAbility to work effectively in a team environment and contribute to shared goals.LearningWillingness to learn new skills, processes, and technologies with support and training.Technology ExperienceIntermediate computer and technology skills and knowledge, with the ability to navigate between multiple systems with ease.Preferred1+ financial service experience.Regularly moves between sitting and standing positions during the workday, as determined by branch staffing and rotation assignments.Working at a computer 98% of the day, utilizing the phone 20%.Repetitive movements, including but not limited to typing, using a mouse, phones, etc.Travel requirements, if applicable Occasional travel for training or meetings may be required.Required Work Schedule: This is a full-time, 40 hours/week position. Shifts times may vary between 8 am-5:30 pm Monday-Friday and Saturday 8am-1:30 pm. This position has a starting pay range of $17.05 — $21.55 per hour. Through regular development and performance reviews at 6, 12, 18, and 24 months, high-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years.In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.Application Deadline: Affinity Plus Federal Credit Union accepts applications on a rolling basis.