Head of Client Support Services

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Carwash Services is an industry leader providing services, chemicals and professional installation to meet the demands of car washes across the region. Our dedicated, expert-led sales, service, and support divisions work together to equip car wash business owners with the tools they need to achieve and maintain success.

Interact with customers reflecting courtesy, integrity and good workmanship

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; Maintains rapport with customers by examining complaints; Keeps personal equipment operating by following operating instructions; Documents service and installation actions by completing forms, reports, logs, and records

Maintains customer confidence by keeping service information confidential

Completing specified assignments in as little time as required meeting quality standards

Safeguard company and customer information and valuable equipment

Complete all records of contacts, time and travel on a daily basis

Maintain the highest level of skills for installation and service of specified systems

Train customer personnel on equipment use

Provide a status of service work performed in-house or on-site per sales ticket

Assist in the training of new Service Technicians

Clean and inspect company provided service vehicles each week

High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers

Minimum of 5 years’ experience working as a field tech, running service calls, completing work orders, interacting positively with customers

Must have a strong working knowledge of electronics & electrical circuits, plumbing, and pressurized systems

Able to work outdoors in the heat and cold

Must be able to read and understand the English language

Keeps the Field Service Manager informed on all problems

Seeks guidance and direction, as necessary, for performance of duties

We offer a 100% employer-paid medical plan for eligible employees.

In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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