Head of Service Management

Why Ackerman Plumbing? In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.
Why Ackerman Plumbing? In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.
Job Description This position is responsible for oversight of the service plumbing department. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with customer satisfaction, profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field. Starting pay is determined upon skills and experience.
Job Responsibilities Supervise and lead Service Technicians and Installation Crew
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride a longs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
Communicate and monitor goals
Manage workload and schedules to best utilize manpower and maximize profits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with safety standards
Instill a culture of accountability and pride in individual & team performance
Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issue relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Manage inventory, equipment and service fleet
Review, approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties assigned by the General Manager or Owner
One third of your time should be spent recruiting the right team members, one third of your time should be spent training those team members, and the last third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful leader.
Minimum Qualifications High school diploma
Driver license
Basic computer skills including Microsoft Office Suite
Excellent oral, written and interpersonal communication skills
Knowledge of current code requirements
Understanding of accounting and KPIs as they relate to the industry

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